SHIPPING AND DELIVERY POLICY

Last Updated: 9 Nov 2026

Thank you for shopping with us! We are committed to delivering your orders safely and on time.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after successful confirmation.

• Customised or handmade products may require additional preparation time.

• Orders may not be processed on Sundays and public holidays.

2. Shipping and Delivery Time

• Estimated delivery time is generally 3–7 business days after dispatch.

• Delivery times may vary depending on the customer's location.

• Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the registered email address or phone number, wherever available.

5. Delivery Delays

We make every effort to ensure timely delivery. However, delays may occur due to weather conditions, courier service issues, public holidays or unforeseen circumstances.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping details while placing an order.

7. Damaged Packages

If you receive a damaged package, please contact our customer support team as soon as possible with relevant photographs and order details.

8. Contact Information

For shipping-related questions, please contact us using the information available on our Contact Us page.

Thank you for shopping with us!